dormouse1953: (Default)
I received a phonecall during the week claiming to be from the HSBC fraud detection people telling me that there was some unusual use of my HSBC debit card online. (One of the charges was for car insurance, which certainly wouldn't have been me.)

They asked me to phone the enquiry number on the back of the card and report this, so the card could be stopped. Now, I remember someone telling me that one trick scammers use is to not hang up when you do, which keeps the line open so you phone another number but are still talking to the scammers, who pretend to be the bank. So I told them that I'd phone that number on my mobile.

As it happened, I got confused with my mobile and couldn't work out to enter all the numbers you are required to do to get through to telephone banking. So I dialled the speaking clock on my landline, hoping that would clear the line. When I did get through to the bank they bank confirmed that there had not been any unusual transactions, so a scam. Presumably if I'd phoned back immediately, they'd have asked me for sensitive pieces of information to empty my account.

But it occurs to me that scammers may get wise to people phoning the speaking clock to clear a line they'll start imitating it.

(And checking online banking today, there had not been any transactions I wasn't aware of.)

Voicemail

Apr. 2nd, 2020 01:40 pm
dormouse1953: (Default)
So what do you do when you look at your phone and see a missed call? It's an undisclosed number, but they did leave a voicemail. Only problem is the person has a thick accent and has mumbled a long message into the phone of which you can't understand a single word.
dormouse1953: (Default)
 I rarely answer the phone these days.  Unless I'm expecting a call, or I'm standing next to the phone and I recognise the number I just let it go to the answer machine.  If I hear a message being left, I'll pick it up.  Usually, no message is left.  And as the phone is in the hall, if the door to the hall is closed and I'm listening to music or the television, I might not even hear it ring.

So just after noon today I was listening to music and in a quiet bit I heard the phone ring.  Didn't hear a message being left (although at that point the music had got louder) so I let it be.

When I finally noticed the missed call light flashing I pressed the play button.

Yesterday I found a message recorded that appeared to be several seconds of office noise and people speaking in northern accents (either Lancashire or Yorkshire, the voices were indistinct).  That call had its number withheld as did the one today.  More office noise, but one voice was more distinct: "Hello? Hello? Fuck off!".

Usually it's me wanting to say that to cold callers (but I'm too polite too).

Phones

Sep. 6th, 2018 04:18 pm
dormouse1953: (Default)
When I got back from holiday nearly two weeks ago, I was slightly surprised that there was no flashing light on my phone answering machine.  Usually there are a number of blank messages from cold callers not wishing to leave a message.

It's an indication of how little I use my phone that I didn't get round to thinking about this until two days ago.  In that time, I had not needed to make a phone call and no-one had told me they'd tried to phone but couldn't get through.  And I hadn't had any cold callers.  And it's not like I've been relying on my mobile.  I tend to switch that on only if I'm going out. 

It was because of my mobile that I discovered the phone wasn't working.  I'd noticed a while back that voicemail on the mobile had got switched off and it was only last week that I worked out how to switch it back on again.  And it wasn't until Tuesday that I though I ought to test that it was indeed working.  But, remembering at this point that the landline had been suspiciously quite over the last couple of weeks, the first thing I tried was phoning the landline from the mobile.  Line busy.

So I went to the phone and picked up the handset.  No dial tone.

The phone is a combined cordless phone and answer machine so I wondered if that was faulty.  There is another extension in my bedroom, but I know there is a fault with that: the bell doesn't sound for an incoming call.  As the phone is right next to my head when I'm in bed, I consider that a feature not a bug.  But there was no dial tone on that, either.

I did find an old handset that I brought from my old place in London when I moved over twenty years ago.  I hadn't plugged it in for at least ten years, so I was not sure if that was working.  But I didn't get a dial tone on that, either.

I phoned BT and they tested the line.  They couldn't detect a fault.  They got me to disassemble the socket to reveal a test socket and to plug the hand set directly into that.  Still no dial tone.  They wanted me to find another handset that was known to be working.  I didn't want to ask my neighbours if they had one I could borrow; that sounded a bit weird.  The alternative was to get an engineer to visit, and if it turned out that it was my handset that was faulty, I would get charged £129.  I reckoned that all three handsets couldn't be faulty in the same way and gambled on the odds that it was the line.

As it happened, after that call I remembered that my Sky satellite box has a phone connection - you use it if you want to order a film from their Box Office service.  The status screen for the box showed the phone line unconnected, which seemed like more evidence in my favour.

The engineer came out this afternoon and the first thing he did was to dismantle the socket again and plug a test phone in.

"Dead as a door-nail," he said.  I was right.

So he traced the phone line back to a box on the wall between my house and next door.  After a few minutes he came back in to say the fault was further down the line and he had to work out where.  He drove off, saying he'd be back.

I did notice whilst he was away that my broadband connection went down.  After a few minutes it came back again and so did the engineer.  And the phone was now working.  Apparently, someone had done a bodge job of connecting the line somewhere and it had eventually failed.

When he'd gone I tested the other two handsets.  They were both still working.  And Sky was reporting the phone line connected.

I haven't had any cold callers, yet.
dormouse1953: (Default)
My mobile went off as I was having breakfast this morning.  (A rare event although it did ring as I was paying to go into the museum in Seattle a couple of weeks ago.  On that occasion, I failed to pick up the call, and I didn't recognise the number.)

Turned out it was O2, who are my phone company.  They wanted to see if I was getting the best deal with pay as you go.  I was asked how much I spent on top-up every month.  When I said I topped up about every other year, they were somewhat surprised.  I'm not one for making many phone calls.  Nor could I mention anyone else in this house who they could help.  (I live alone.)  Know he was flogging a dead horse, he gave up.

Mind you, it seems to me if he really was from O2, he should have had records of my phone usage.
dormouse1953: (Default)
Just got back from a shopping trip and the light was flashing on my answerphone.  Not unusual, it's usually a cold caller.  But when I looked at the caller-ID display the number looked familiar.  Then I realised it was my number.

Well, when I played back the message, it was blank, so I guess it probably was a cold caller.  I know caller-ID can be spoofed so I wonder if this is a new ploy by cold callers to get round those devices that block specified numbers.  Nobody  would think to block their own number.

Or maybe I was calling from an alternate universe but something prevented me from leaving a message.
dormouse1953: (Default)
I was working on my computer a couple of days ago and I heard the phone ring.  I let the answer machine pick up and I heard a voice.  But when I got to the phone, it was obviously a recorded message.  Full text was something like, ",,,press 2.  If you are the named person, press 1 otherwise press 2.  Sorry there appears to be a problem."

I have caller ID on my phone, which just showed "International".  However, there is a separate caller ID device that BT were giving away before I got my current phone and that showed a number.

The number called back later but when I picked up the phone I got a dead line.

Then I got several more "press 2" messages on my answer machine over the next couple of days.  http://whocallsme.com/ didn't have the number listed.  Another came through this morning while I was hoovering and I hadn't heard the phone ring.  So I phoned the number.

It was Habitat.  I had ordered something from them through Homebase in Guildford on Monday and they were trying to arrange a delivery date.  They have now given me a date.  They are supposed to phone me back nearer the date.  I hope they use a human to do it.

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