Amazon oddity

[dormouse1953]

I sometimes get questions passed to me by Amazon about a product I've bought, often clarifying a problem a customer, or prospective customer has. One item I bought recently has caused several questions so I was not surprised to see another one this morning.

Until I read the question:

"Anyone know how to get the diy setting on the remote to work? it doesn't let me adjust any rbg levels after pressing either of the diy buttons."

The item in question is an office chair.